/ Studio inquiries

Direct assistance for your orders

Reach out for order dispatches, ingredient questions, or custom botanical batch requests. We reply within one business day.

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Send us a note

Whether you are tracking a delivery or inquiring about boutique stockist availability, our studio team is here to help.

Quick guidance

Essential studio details

Clear answers to frequent questions regarding our botanical formulations and soy wax goods.

Dispatches
Candle care
Returns

Shipping windows

Wick trimming

Unopened policy

Orders are blended and dispatched Monday through Thursday within 48 hours of placement.

Trim cotton wicks to one-quarter inch before each burn for a clean, even melt pool.

We accept returns on unopened bath and body items within thirty days of delivery.